FREQUENTLY ASKED QUESTIONSBefore contacting our support team, we have put together a number of frequently asked questions for you to try and assist you with any queries you might have. If you need further support, please email us at firstname.lastname@example.org.
What material are DOSE of ROSE jewellery made of? Our jewellery is made of plated brass and all stones are cubic zirconia. We offer 3 platings: 18ct rose gold, gold and rhodium. Some pieces are also available in sterling silver. Some earring posts are sterling silver. All our jewellery is nickel free.
How do I care for my DOSE of ROSE jewellery? We recommend storing your costume jewellery in original boxes and pouches or alternatively in zip plastic bag. Avoid wearing your jewellery in the shower, pool, gym or spraying it with scents or cosmetics so that they are kept away from liquids.
How do I know my ring size? The majority of our rings available are adjustable and therefore should fit most people.
How do I use my gift vouchers and coupon codes For both Coupon codes and gift vouchers, these need to be entered at the checkout page. Please note that you can't use multiple codes in one transaction. Your discount will then be applied at the final stage of the checkout.
Can I shop without creating an account? Yes, when you have placed the goods into your shopping bag and started the checkout process, you can select Guest Checkout. This means we will only collect the minimum amount of details from you to process your order and you will not be required to create an account.
How long will it take for my order to arrive? We aim to dispatch all regular orders within 48 business hours, if there is a delay, we will let you know. Domestic UK orders should reach you within 5 business days and international order should reach you within 15 business days. Personalised items should reach you up to 18 business days. If your orders hasn't arrived within this time frame, please contact us with all your details so we are able to locate your package.
Do you ship to my country? We deliver Globally to all countries apart from Russian Federation due to certain regulations. International shipping charges apply.
Can I track my parcel? All our deliveries are sent via Royal Mail, only Express delivery, Next Day delivery and International deliveries can be tracked.
What do I do if the goods I ordered haven't arrived? Once we have dispatched the goods, we will e-mail you. If you haven't received your order within specified time of delivery requested please e-mail email@example.com
How will my jewellery be packed? All orders will be shipped with our signature boxes and paper bags.
How do I pay for my order? Customers can make purchase either via PayPal (debit or credit card payments also available via paypal)
What should I do if I have problems placing my order? Please contact us firstname.lastname@example.org
When would I be charged for my order? All payments will be taken on completion of order, please allow 3-5 days for the payment to show in your bank account
What if I change my mind about the product? In order to initiate any return or exchange please email email@example.com with the following information: your name, order number, reason for returning the item(s), whether you would like a refund or exchange. All returns should be returned in their original packaging. More details find on our Returns Page.
Can I return earrings? Due to sanitary reasons we do not offer refunds or exchanges on earrings unless faulty.
What if I have received wrong item or an item is missing? For all enquiries please contact our customer services at firstname.lastname@example.org.
How can I find about new collections and exciting offers? Sign up to our Newsletter below or follow us on Instagram, Twitter, Pinterest or “like” us on Facebook.
Can I shop and save with DOSE of ROSE? Yes you can. Sign up to our Rewards program. Every time you make a purchase you can earn points based on the price of the piece purchased and these points are added to your reward points balance. Use the points to receive discounts on your future purchases. Find out more about our Reward Points here.