Please note : I don't sell rose bear. 

Recently someone started to use very similar business name as mine and it causing me a lot of trouble right now. People like yourself keep coming to my website instead of dose of roses, leaving negative reviews without realising that they're contacting different people. I sell jewellery in the UK, I don’t sell any bears on my site and we are different companies. Hope you sort your order out asap.

DELIVERY

All orders will be processed & dispatched within 24 hours (excluding weekends). You will be sent an email to confirm that your order has dispatched & that your parcel is on its way. (If you do not receive this email please check your junk mail).

I offer free returns on all UK orders. Orders are sent via Royal Mail Signed for delivery and usually, take 1 or 2 working days. In addition, I offer a range of Special Delivery and International options.

UK Delivery

Standard shipping is £2.75 via Royal Mail Signed for delivery.

FREE UK DELIVERY on orders over £30 and FREE RETURNS ON ALL ORDERS

Next Day delivery (tracked & insured) is available for £6.95 - order by 2 pm for Next Day delivery.

Worldwide Delivery

FREE Signed For delivery on orders over £65.

For orders below £65, Standard Shipping for Europe is 3.95 and the rest of the world is £4.95. Please allow up to 16 working days for delivery.

SIGNED FOR delivery (tracked & insured) is available for £9.50- please allow 3-5 working days for delivery.

Customs & Duty

All customs or import duties are charged once the parcel reaches its destination country. Any charges must be paid by the recipient of the parcel. I have no control over these charges. Customs policies and import duties vary widely from country to country.

 

RETURNS

No Hassle Returns

I offer a no hassle return policy where all items can be returned for any reason, with the one exception of personalised items, provided:
  • It is within 14 days of receipt of your shipment;
  • In original condition and unworn;
  • In the original packaging.

Personalised Items

    Given the nature of personalised items, I am not able to accept returns on these, except where the item is faulty. However, if there is some issue with your item please contact me and I will do our best to sort things out for you.

      Are there any charges for return?

        Absolutely, 100% free return for UK customers. 

        Faulty Items

        I do my best to ensure all products are of the highest quality and are packaged securely to arrive with you in perfect condition. However, things do happen and if you do receive a faulty item please get in touch and I will repair/replace/refund as appropriate. Where it is necessary to return the item, return postage costs will be refunded. In the case of a refund for a faulty item, original postage costs will also be refunded. 

          How do I return?

            To return an item, please send back the item to below address with your order number written via standard delivery and keep the proof of postage - ask at the counter. Please note that you won't get a full refund for return postage if you use next delivery or signed for. 

            The address : 

            DOSE of ROSE

            Unit 5a4 Millsborough House, 

            Ipsley Street, Redditch,

            Worcs, B98 7AL


              How soon will I get my refund?

                Once your return is received and inspected, I will send you an email to notify you that I have received your returned item and then your refund will be processed. A credit will automatically be applied to your original method of payment, usually within 2-3 business days.